New Edmonton Delivery Locations – April 2012

This newsletter was emailed to our Edmonton customers on April 1, 2012 announcing our new Edmonton pick-up locations (which are now listed on our Delivery Dates page). And, if you'd like to receive our email newsletters, please subscribe — they're free.

TK Ranch

Hello Everyone,

If you are receiving this email you have already placed an order for our next Edmonton delivery date or plan to. In the past few months I have mentioned in emails and newsletters that our business is in rapid growth. Lately we have received so many requests for home deliveries that we can no longer complete them in one day. This is a good problem to have, but logistically poses a few challenges that we need to address if we are to serve our customers in Edmonton.

If you were not aware, TK Ranch is located 325 kms SE of Edmonton. In the past we have left the ranch at 4:30 AM so we could start our deliveries by 8:00 AM. The last two delivery dates we made over 30 deliveries in one day to private households and this is no longer a viable option. Our distance from Edmonton means that making two trips is not feasible unless our sales increase. To grow the business means we have to be able to service more customers. To service more customers we need to find a more streamlined approach to customer service than home delivery. So effective immediately we cannot offer home delivery service to our customers. We greatly appreciate your understanding and support.

The reason we started delivering on Fridays was to meet the needs of the stores selling our products. Since we do not deliver to stores on these delivery days we have the flexibility of changing to a Saturday delivery. This means we can accommodate many families that cannot meet us during the week due to work and school schedules. So instead of delivering on Friday, April 13th, we are moving our next delivery date to Saturday, April 14th. In addition to this we are establishing 5 muster points within the greater Edmonton area to make meeting us more convenient:

Edmonton Pickup Locations

  • 9:00 – 10:00 AM – Sherwood Park – Earl's parking lot on Wye Road
  • 11:00 – 12:00 AM – Bonnie Doon Mall – SE corner of the parking lot
  • 1:00 – 2:00 PM – West Edmonton Mall – SE corner of the parking lot near 87th Avenue and 170th Street
  • 2:30 – 3:00 PM – Home Grown Foods – Stony Plain
  • 4:00 – 5:00 PM – Northgate Mall – NW corner of the parking lot near 97th Street and 137th Avenue

Please let me know asap if this date does not work for you or if you cannot meet us. I would also appreciate knowing which location you will meet us at. I will be sending another bulk emil this week to our email list with this information as well. Please let me know if you have any questions and thanks again for your support.

Please let me know if you have any questions. I look forward to hearing from you.

Kind regards,
Colleen Biggs
TK Ranch

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