Merchandise Availability: Keeping all of our inventory items in stock can sometimes be challenging as a small business. Very popular items like chicken breasts, bacon and ground beef only make up a portion of the cuts harvested from an animal. Occasionally these or other items are out of stock because we need to sell the rest of the cuts we harvested before we can process more. How does this affect your order? Currently we deliver into Calgary and Edmonton about once a month. This means that there can sometimes be a lag time of a few weeks from when you first placed your order to when it is actually filled. During this lag time we might have sold out of a few items that you ordered. This is why we do not charge your credit card until after we have actually packaged and boxed your order in our facility prior to delivery. As such, if we are out of stock on an item you will not be charged for it, you will receive an updated invoice with your new order total when we charge your card. This usually happens a few days before delivery.
Demand for our ethically raised products is growing very quickly. This is a good news story, but there are some important considerations to understand. We do not support the factory farming model — where there is a constant supply of animals being harvested. Our focus is on animal welfare and environmental sustainability — and ensuring we do not compromise our program protocols just to meet growing market demand is very important to us. This means that occasionally we just don't have animals ready for processing. Growing our animals slowly and ethically is our primary goal — and good things come to those who wait. Thanks for your understanding.
Cancellations: Once you place your order, it is placed into a file for the date you specified. If you decide to cancel your order this is allowable without penalty as long as it is cancelled before the order cut-off date. If you cancel your order after the cut-off date, we will not charge a re-stocking fee ONLY if we have not yet packaged your order. However, if we have already packaged your order, you will be charged a 15% re-stocking fee to pay for our time and resources (boxes, merchant fees, etc). If we have already charged your credit card, you will be refunded the charged amount less the re-stocking fees.
No Shows at Pick-Up: While we understand that things can happen to prevent a customer from meeting us, this does cause some logistical issues for us. TK Ranch is located 300 kilometers from both Calgary and Edmonton. We make our deliveries using a freezer truck to keep our orders from thawing in transit. Running this refrigerated truck is costly, and when a customer does not pick up his or her order, this means we have to run the freezer all the way back to our ranch almost completely empty. Depending on the circumstances you may be charged an additional $25.00 fee to cover these expenses.
TK Ranch reserves the right to decide who is charged a fee and this will be determined on a case by case basis. If we store your order until our next delivery date you will be charged a $15.00 storage fee per month. If you choose to cancel your order you will be charged a 15% re-stocking fee (see Cancellations above) and may be charged a $25.00 fee to cover running our reefer back to the ranch.
Price Adjustments: If you ordered items that were on sale when you placed your order, and they are not on sale when we fill your order, we will honour the sales price on your invoice. If items you have ordered go on sale after you have placed your order, we will adjust your invoice to reflect the sales price (because we are nice people).
Pricing and Payment: All prices are listed in Canadian dollars. All of the products listed on our website are accurate to the best of our knowledge. In the rare occurrence that a price is listed incorrectly, we reserve the right to change the prices on our website at any time without prior notice. If you ordered an item that was incorrectly priced we reserve the right to remove it from your order.
TK Ranch accepts Visa, Mastercard, AMEX and Discover. The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be delivered.
Sales Tax & Duties: There are no taxes charged on meat products. If you are charged fees for cancellation related issues or for storage, GST applies. These will be billed separately and you will receive a full breakdown accordingly.
Shipping: We do not charge shipping fees when we deliver to our regularly scheduled Edmonton or Calgary pick-up locations. Occasionally we ship to customers in other parts of Alberta or Canada and under these circumstances shipping fees and applicable taxes apply. We will bill these fees separately and you will be notified of the charges before shipping or charging your credit card.
Changes to Terms and Conditions: These terms and conditions are applicable to you upon accessing our website and/or completing the registration or shopping process. TK Ranch reserves the right to alter or update these terms without notice at any time for any reason.
Indemnification: You agree to indemnify, defend, and hold harmless TK Ranch, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including any legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
TK Ranch owns the intellectual property rights of this website, including the underlying HTML, text, audio clips, video clips and other content ("the Content") on this website or has obtained the permission of the owner of the intellectual property to use the Content on this website. TK Ranch grants you a limited license to display on your computer and print the Content only if you agree to the following terms:
Trade Marks: TK Ranch, Ethical By Nature and Happy Food are Registered Trademarks owned by TK Ranch.
No Endorsement: TK Ranch does not endorse any products or services that may be referred or linked to on this website except those specifically offered by TK Ranch.
Disclaimer: TK Ranch does not guarantee the quality, accuracy or completeness of any information on this website. This website may include inaccuracies or typographical errors and the information is provided without warranty or condition of any kind.
Acceptance: By accessing any of the pages within this website, you signify your acceptance of our website Policies. If you do not agree to this policy, please do not use our website. Your continued use of our site following the posting of changes to these terms will mean that you accept those changes. Where the information you are providing to us is sensitive, your consent must be expressed. The following are examples of expressed consent:
The manner in which your consent is granted may vary depending on the sensitivity of the information that you are providing to us. Where the information is less sensitive, implied consent will be considered appropriate.
Our postal address is:
33448 TWP Road 112
P.O. Box 2050
Hanna, ALBERTA, CANADA
If you would like to email us with your questions or concerns, please click here: Contact Us