How does the order process work?

How to order: we now offer weekly home delivery to communities along the Highway 2 corridor from High River to Fort Saskatchewan, please see our Deliveries page. Instead of raising our prices to offer “free” delivery, we negotiated great rates. For customers living within the city limits of Calgary there is a $15 fee delivery fee. Surrounding communities and acreages (within 10 kms) will be charged $25. For Edmonton and Sherwood Park there is a $20 delivery fee. Surrounding communities and acreages (within 10 kms) will be charged $30. These rates are based on 2 boxes being delivered to your home, any additional boxes will be charged at $5 each. Based on our order averages this is about a 5% added fee, what’s better is the time and effort it saves you from having to drive and meet us! PLEASE NOTE: All of our boxes are well insulated for shipping with a double bubble foil liner! Simply place your order in our online store. During checkout, you’ll be able to choose your delivery date from our available options. You can also pick up at our store east of Calgary – 10 minutes NE of Chestermere If you choose to pick up please put into the comments section what day you would like to visit and we will have your order ready for you (24 hours notice is appreciated).  Our hours of operation are Tuesday to Friday 9-4:30 PM and Saturdays 10-4:00 PM. We are closed Sundays and Mondays.

When do we charge your credit card? We accept VISA, MasterCard, American Express and Discovery cards. Because there can be time lag of a few weeks until your order is boxed up for delivery, we might have sold out of some of the items that you ordered. For this reason, we do not charge your credit card until after we have packaged your order prior to delivery. You will not be charged for any out-of-stock items that you ordered — out-of-stock items will be deducted from your order before we charge your credit card, and you will receive an updated invoice by email with your new order total. This usually happens a few days before delivery.

Once you’ve placed your order, you will receive an email from our online store confirming your order. If you do not receive an email confirmation from TK Ranch, please contact us.

Once you have placed your order (please ensure your delivery address and cell number are correct) and received your order confirmation email, please do not expect to hear back from us until we email your final invoice — usually the morning the day your order is shipped. We will not have your order total until that time (your order total will not change unless we are out of stock on items that you have purchased).

  1. Once you place your order you cannot change or add to it. We fill orders immediately after they are received which includes labeling and completing the shipping documents. For this reason we cannot add or change them. You are welcome to place a second order, but understand that this means you will be charged a second delivery fee. Thanks for your understanding.
  2. Check your junk mail folder if you have not received an updated invoice by Friday morning. We have had a few customers assume we were not delivering because they did not receive an email from us when in fact it was in their junk mail folder.
  3. If you need to be reminded of the dates and or pick-up times, please check your order confirmation email.