Terms & Conditions

Shopping

Merchandise Availability: Keeping all of our products in stock can sometimes be challenging as a small business. We only harvest a small number of animals every week which means some items are always in short supply, like our very popular grass-fed and finished beef tenderloin. It only accounts for 1.7% of a carcass so there’s not a lot available. We can’t harvest more beef just because we’re out of stock on items like this, we have to sell all of the cuts, nose to tail, to make ends meet. How does this affect your order? On a rare occasion our inventory numbers are incorrect causing us to be out of stock on an item. If we short your order you won’t be charged for the missing item. This is why we don’t charge your credit card until after we’ve actually packaged and boxed your order in our facility prior to delivery. If we need to edit your order you’ll receive an updated invoice with your new total when we charge your card. This usually happens a day or so before delivery.

Demand for our ethically raised products is growing. This is a good news story, but there are some important considerations to understand. It takes almost twice the time to raise our livestock when compared to those finished on a mass scale in confinement barns or feedlots. This means we have a limited amount of animals finished at any given time. If our sales increase dramatically, like what happened at the beginning of the pandemic, we don’t have an unlimited supply to fill that kind of demand. Mainstream butcher shops and grocery stores buy their meat from mega processors like Cargill, Olymel and Lilydale who process thousands of animals every day. These retailers don’t have to worry about selling nose to tail because they can buy whatever they want in unlimited quantities. We won’t compromise animal welfare, environmental sustainability or quality just to make a sale. So if we’re out of stock on a particular item please be patient. We’re doing our best to provide the best quality products and this takes a lot of time, care and commitment.

Cancellations: We only have a small staff to fill and process orders for delivery. This means we have to organize our weeks carefully to ensure your order is delivered on-time. We have an order deadline of Sunday night at midnight for delivery the following Friday. This is also the deadline to make any changes to your order, including cancellations. If you want to cancel your order after this deadline, and we’ve already filled it, we reserve the right to charge a 15% restocking fee to cover our time and resources. We reserve the right to decide who is charged a fee and this will be determined on a case by case basis. If we’ve already charged your credit card, you’ll be refunded the charged amount less the re-stocking fees.

Pricing and Payment: All prices are listed in Canadian dollars. We reserve the right to change the prices on our website at any time without notice. TK Ranch accepts Visa, Mastercard, AMEX and Discover. When you place your order we don’t charge your credit card immediately, it will remain pending on your statement until after we have filled your order. By doing this we can edit your invoice to add items (by your request) or remove items (by your request or if they’re out of stock) or amend the delivery fees when required.

Sales Tax & Duties: There are no taxes charged on meat products. If you are charged fees for cancellation related issues or for storage, GST applies. These will be billed separately and you will receive a full breakdown on your invoice accordingly.

Shipping: We use a small local courier to deliver to several Alberta communities every Friday. You can see a list of the communities we deliver to on our Deliveries page. All delivery fees are subject to GST and this will be listed on your invoice.

Changes to Terms and Conditions: These terms and conditions are applicable to you upon accessing our website and/or completing the registration or shopping process. TK Ranch reserves the right to alter or update these terms without notice at any time for any reason.

Indemnification: You agree to indemnify, defend, and hold harmless TK Ranch, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including any legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

TKRanch.com Website

TK Ranch owns the intellectual property rights of this website, including the underlying HTML, text, audio clips, video clips and other content (“the Content”) on this website or has obtained the permission of the owner of the intellectual property to use the Content on this website. TK Ranch grants you a limited license to display on your computer and print the Content only if you agree to the following terms:

1. You acknowledge that TK Ranch does not warrant the accuracy or availability of this website, and is not responsible for any loss, damage, or injury that you may have as a result of your use of this website.
2. You agree to be bound by the laws applicable in Alberta with respect to your use of the website and you agree that any court proceedings relating to your use of the website will take place in the Judicial District of Edmonton.

Trade Marks: TK Ranch®, Ethical By Nature® and Happy Food® are Registered Trademarks owned by TK Ranch.

No Endorsement: TK Ranch does not endorse any products or services that may be referred or linked to on this website except those specifically offered by TK Ranch.

Disclaimer: TK Ranch does not guarantee the quality, accuracy or completeness of any information on this website. This website may include inaccuracies or typographical errors and the information is provided without warranty or condition of any kind.

Acceptance: By accessing any of the pages within this website, you signify your acceptance of our website Policies. If you do not agree to this policy, please do not use our website. Your continued use of our site following the posting of changes to these terms will mean that you accept those changes. Where the information you are providing to us is sensitive, your consent must be expressed. The following are examples of expressed consent:

1. Clicking on the submit button on a form that includes individually identifiable information
2. Sending an e-mail requesting a product or service.

The manner in which your consent is granted may vary depending on the sensitivity of the information that you are providing to us. Where the information is less sensitive, implied consent will be considered appropriate.

Our postal address is:

TK Ranch
33448 TWP Road 112
P.O. Box 2050
Hanna, ALBERTA, CANADA
T0J 1P0

If you would like to email us with your questions or concerns, please click here: Contact Us

TK Ranch Contest Rules & Regulations

TK Ranch contests are subject to the laws of the Province of Alberta and the federal laws of Canada.

Contests are in no way sponsored, administered, or associated with Instagram, Facebook or Mail Chimp. By entering, entrants release Instagram, Facebook and Mail Chimp of responsibility and agree to terms of use.

Eligibility

TK Ranch contests are open to Alberta residents. Entrants must be legal residents of Canada and 18 years of age at the time of entry.

How to Enter

TK Ranch provides directions for each contest in its newsletter or on social media. Participants will receive one entry. No purchase necessary. Contest entry may be submitted by mailing a handwritten letter to:

TK Ranch at Inverlake Ltd.
270197 Inverlake Road
Rocky View County, AB
T1X 2E3

Odds of Winning

The odds of winning a prize will be determined by the number of eligible entries received during the contest period.

Prize Redemption

Prize winners will be contacted with instructions on how to claim their prize. If a prize winner can’t be contacted via telephone, email or Instagram within five (5) business days or does not meet the criteria contained in these Rules, another entrant will be randomly selected from the remaining eligible entries.

Gift certificates: Prize winners will receive a TK Ranch gift certificate via email.

TK Ranch product: Prize winners must pick up their prize during TK Ranch scheduled delivery dates/times and locations.

Photographs

If you are submitting a photograph to TK Ranch, you must be the sole owner of all rights in any photograph(s) you submit. By entering one or more photographs, you waive all rights you may have with respect to the photographs and you grant TK Ranch the unrestricted, royalty-free, perpetual, irrevocable, right to use the photograph(s) for any purpose, without any fee or other form of compensation, and without further notification or permission.

Prize Substitutions

TK Ranch reserves the right to make changes to contest rules including the right to substitute prizes with prizes of equal or greater value where necessary, due to changing business, operational and/or marketing considerations